Assistant Director Incident Management

Minimum Ten (10) years of post-qualification experience, including at least three (6) years in the relevant field. Only post-qualification experience, i.e., experience acquired after completion of 16 years of education, will be considered. • Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible • Assign unresolved Incidents to appropriate Support Group • Log all Incident/Service Request details, allocating categorization and prioritization codes • Keep users informed about their Incidents’ status at agreed intervals • Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) • Provide first-line investigation and diagnosis of all Incidents and Service Requests • Verify resolution with users and resolve Incidents in ITSM tool • Escalate Major Incidents to the Incident and/or Problem Manager • Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator. • Owns all Incidents and Service Requests throughout the lifecycle Qualification: Minimum 16 Years of education in relevant field. Quota: Merit National Telecommunication and Information Security Board (NTISB) has advertised a post of Assistant Director Incident Management in Federal. Place of posting: Islamabad, Federal.

Post

Assistant Director Incident Management

Department

National Telecommunication and Information Security Board (NTISB)

Total posts

1

Pay scale

PPS-09

Employment type

Full Time

Job nature

Contract

Region

Federal

Last date to apply

3 Aug 2026

• Minimum Ten (10) years of post-qualification experience, including at least three (6) years in the relevant field. Only post-qualification experience, i.e., experience acquired after completion of 16 years of education, will be considered
• Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
• Assign unresolved Incidents to appropriate Support Group
• Log all Incident/Service Request details, allocating categorization and prioritization codes
• Keep users informed about their Incidents’ status at agreed intervals
• Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
• Provide first-line investigation and diagnosis of all Incidents and Service Requests
• Verify resolution with users and resolve Incidents in ITSM tool
• Escalate Major Incidents to the Incident and/or Problem Manager
• Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator

• Owns all Incidents and Service Requests throughout the lifecycle Qualification: Minimum 16 Years of education in relevant field. Quota: Merit

• Required experience: At least 10 years
• 10 Years

• Male: 18 – 50 years
• Female: 18 – 50 years
• Transgender: 18 – 50 years

Age is normally counted as at the closing date given in the official advertisement. Any relaxation shown above applies only where the advertisement allows it - it is never automatic.

• Paper type: Mcqs

1. Open the official application link shown on this page.
2. Apply to National Telecommunication and Information Security Board (NTISB) using the method the advertisement specifies.
3. Check the eligibility criteria above against the official advertisement before paying any fee.
4. Submit so that the application reaches on or before 3 Aug 2026.
5. Keep your challan, tracking ID and a copy of everything you sent.