Assistant Manager - Program Operations

Assistant Manager - Program Operations at the Punjab Skills Development Fund, leading program operations for an allotted portfolio of PSDF-funded schemes, Training Service Providers (TSPs) and regions, ensuring training contracts are executed in line with PSDF business rules, SOPs and funding-partner requirements. The role supervises the Program Operations Specialists and oversees the full contract cycle.

• Lead day-to-day program operations and contract execution for allotted schemes, TSPs and regions
• Oversee the complete contract lifecycle from contract signing and class commencement through enrolment, delivery, assessment and certification, completion, employment verification and scheme closure
• Monitor contract-to-completion and employment ratios against contractual targets and initiate corrective action with TSPs where deliverables fall short
• Plan, conduct and review pre- and post-contract evaluations and field visits of TSPs
• Supervise the roll-out of new schemes and ensure compliance with Government of Punjab and development partner requirements
• Review and recommend TSP invoices, trainee stipends and final employment-linked payments within agreed timelines
• Ensure discrepancies in system-generated payment or service recommendations are referred to the Monitoring team within the agreed TAT
• Support internal, external and donor audits and ensure timely closure of audit observations
• Act as escalation point for TSPs, trainees and employers and oversee the complaint redressal mechanism
• Maintain liaison with internal departments and external stakeholders
• Approve the quarterly coverage plan for TSP capacity building and organize sessions on business rules, systems, reporting and quality standards
• Design, implement and periodically update the program operations framework, SOPs and checklists
• Lead development and upgradation of operations monitoring tools and propose BSS/CRM enhancements
• Establish reporting mechanisms and dashboards and present periodic reports to management
• Streamline workflows, optimize resource allocation and drive cost-effective operations
• Supervise the Program Operations Specialists, allocate TSPs and schemes, review their work, set objectives and contribute to performance appraisals
• Perform any other duties assigned by the Manager / Head of Department

• Bachelor's or Master's - Masters/Bachelors (Hons) (16 years) in Business Administration, Economics or Social Sciences, in Business Administration, Economics, Social Sciences, recognised by HEC
• Required tools: MS Office

• Required experience: At least 5 years
• Minimum 5 years of relevant experience
• Experience accepted from: Public Sector Organizations, Private Sector Organizations, Development Sector Organizations

• All candidates: 23 – 40 years
• Age is counted on the closing date, 17 Nov 2026.

An upper limit of 40 years means you must not have reached that age on the date age is counted. A relaxation applies only to the candidates the advertisement names, with the proof it asks for.

In the advertisement's words:

• Age 23-40 years

1. Interview

• Paper type: Mcqs

• Domicile

• Document checklist for this application

1. Register on Punjab Job Portal
2. Apply Online
3. Submit Application

Advertised by

Punjab Skills Development Fund (PSDF)

Application link

jobs.punjab.gov.pk

Added to this site

5 Nov 2026

Verify every detail here against the original advertisement before applying.

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