Specialist - Program Operations

Specialist - Program Operations at the Punjab Skills Development Fund, supporting execution and day-to-day monitoring of PSDF-funded training contracts for assigned schemes and Training Service Providers (TSPs) in line with PSDF business rules and SOPs. The role verifies TSP deliverables, processes TSP invoices and trainee stipend and final payment cases, handles first-level queries and complaints, conducts field visits and maintains accurate data and periodic reports. NOTE: the portal publishes no age range for this post.

• Coordinate with assigned TSPs on day-to-day contract execution as per PSDF business rules and SOPs
• Verify TSP deliverables including class commencement, trainee enrolment and eligibility, attendance, assessment results, completion and employment/placement evidence
• Carry out comprehensive follow-up of employment reporting and conduct verifications for timely processing of final employment-linked payments
• Conduct pre- and post-contract evaluations and field visits of TSPs and report findings and follow-up actions
• Process TSP invoices and trainee stipend cases in the system and forward recommendations to the Assistant Manager within timelines
• Identify discrepancies in system-generated payment or service recommendations and refer them to the Monitoring team within the agreed TAT
• Respond to first-level queries and complaints from TSPs and trainees, including those received through the PSDF helpline and CRM, and escalate unresolved cases
• Coordinate with internal teams (M&E, Finance, MIS/IT) and external stakeholders
• Prepare the quarterly coverage plan for capacity building of assigned TSPs and help deliver the planned sessions
• Maintain accurate and up-to-date records and data in BSS/CRM and contract files
• Prepare periodic monitoring reports, data analyses and presentations for management
• Implement the program operations framework and provide input to improve SOPs and monitoring tools
• Provide records and information needed for internal, external and donor audits
• Perform any other task assigned by the supervisor

• Bachelor's or Master's - Masters/Bachelors (Hons) (16 years) in Economics, Management or Social Sciences, in Economics, Management, Social Sciences, recognised by HEC
• Excellent MS Office skills and a solid understanding of CRM systems
• Required tools: MS Office

• Required experience: At least 3 years
• Minimum 3 years of relevant experience
• Experience accepted from: Public Sector Organizations, Private Sector Organizations, Development Sector Organizations

1. Interview

• Paper type: Mcqs

• Domicile

• Document checklist for this application

1. Register on Punjab Job Portal
2. Apply Online
3. Submit Application

Advertised by

Punjab Skills Development Fund (PSDF)

Application link

jobs.punjab.gov.pk

Added to this site

5 Nov 2026

Verify every detail here against the original advertisement before applying.

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